1. Who is responsible
1001750990 Ontario Inc., operating as Big Dill Media (“Big Dill Media”, “we”), is responsible for personal information collected through this site. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). Our privacy contact is Privacy officer to confirm, reachable at support@bigdillmedia.com.
2. What we collect
Information you give us
- Account details: your name, email address and password (stored only as a secure hash).
- Profile: anything you add, such as a photo or short bio. Other members can see your name, photo and bio.
- Community activity: messages you post in channels, direct messages, reactions, images you share, and reports you make about posts.
- Billing details: your billing name, address and payment card, which you enter on Stripe's checkout. We receive your subscription status, plan and country, but never your card number.
- Messages to us: anything you send when you email or contact the team.
Information collected as you use the site
- Live calls: your name, camera, microphone and chat during a call, and when you joined and left. Calls are recorded and shared with members as replays.
- Courses: which lessons you've started or finished, and basic playback data (such as buffering and video quality) so videos play smoothly.
- Technical data: your IP address, browser and device type, and the country your connection comes from, which we use to show prices in your currency and to keep the site secure.
- Email preferences: which emails you've chosen to receive or turned off.
3. Why we use it
- To create and run your account and give you access to what you've paid for.
- To take payments, send receipts and handle renewals, cancellations and refunds.
- To run the community, calls and courses, including showing your posts to members.
- To send emails about your account and membership, and announcements and reminders you can turn off at any time.
- To keep the community safe, moderate posts and prevent fraud or abuse.
- To understand how the membership is used so we can improve it.
- To meet our legal, tax and accounting obligations.
We don't sell your personal information, share it for advertising, or use it to build advertising profiles.
4. Your consent
By joining, you consent to us using your information as described here. You can withdraw consent at any time by cancelling and asking us to delete your account, though we won't be able to provide the membership without the information it needs to work. Announcement and reminder emails each include an unsubscribe link.
5. Who we share it with
We use trusted service providers to run the site. They process your information only on our instructions and must protect it. Some store information outside Canada, mainly in the United States, where it may be accessed by courts and authorities under local law.
| Provider | What it does for us | Where data is stored |
|---|---|---|
| Stripe | Takes payments, stores your card, and manages subscriptions, receipts and tax. | United States and Canada |
| Supabase | Hosts our database and logins: your account, profile, messages and membership status. | Canada (Montréal) |
| Vercel | Hosts and serves the website. | United States and worldwide edge network |
| Daily | Runs the live video calls and stores call recordings. | United States |
| Mux | Hosts and streams course videos and replays, and measures playback quality. | United States |
| Resend | Sends account, receipt and announcement emails. | United States |
Other members see what you post in the community and your profile. Our team can see your account details, membership status and community activity to run and moderate the membership. We may also share information if the law requires it, to protect someone's safety, or as part of a sale or reorganization of the business.
6. Cookies
We use only the cookies the site needs to work: one that keeps you logged in, and a reminder that you've seen our cookie notice. We don't use advertising or cross-site tracking cookies. Stripe sets its own cookies on its checkout page to process your payment and prevent fraud, and the video players may store small playback settings in your browser. You can clear cookies in your browser settings, but you'll need to log in again.
7. How long we keep it
- Account and profile details: while your account is open.
- Community posts: while your account is open, unless you or a moderator delete them. Messages in shared conversations may stay visible to the other people in them.
- Call recordings: for as long as the replay is offered to members.
- Billing and tax records: for as long as Canadian tax law requires, usually six years.
When you ask us to delete your account, we'll remove or anonymize your information within 30 days, except what we must keep for legal, tax or security reasons.
8. Your choices and rights
You can ask us to:
- tell you what personal information we hold about you and give you a copy;
- correct anything that's wrong or out of date;
- delete your account and personal information; or
- stop sending you non-essential emails.
Email support@bigdillmedia.com and we'll respond within 30 days. You can update your name, photo and bio yourself from your profile. If you're not happy with our answer, you can complain to the Office of the Privacy Commissioner of Canada. If you live outside Canada, you may have extra rights under your local law, and we'll honour those requests too.
9. Security
Information is encrypted in transit, access to member data is restricted to the people who need it, and passwords are stored as secure hashes. No system is perfectly secure; if a breach puts you at real risk of significant harm, we'll tell you and the Privacy Commissioner as the law requires.
10. Children
The membership is for adults. We don't knowingly collect information from anyone under 18.
11. Changes to this policy
If we change this policy in a way that matters, we'll update this page and email members before the change takes effect. See also our Terms.